OUR HANDS, YOUR SITES
Smart Hands & Field Services
Multi-site networks need hands where the racks are. We dispatch qualified technicians for equipment installs, hardware swaps, circuit testing, console access, and physical troubleshooting, working from your runbook with your remote engineers on the line.
Hardware shipped worldwide and crews dispatched from our Las Vegas warehouse.
Next-business-day dispatch, expedited on request
One point of contact, wherever the site is
Photos and notes close out every visit
Scope
What's included
- Scheduled site visits and dispatch work
- Hardware installs, swaps, and RMA handling
- Remote-hands work with your engineers on the line
- Circuit testing and carrier handoff verification
- Photo documentation of every visit
- Multi-site rollout execution
How every project runs
Design → Ship → Rack → Test → Handoff
Design
Site survey, elevations, topology, and a priced bill of materials.
Ship
Hardware sourced and staged through our Las Vegas warehouse.
Rack
Crew on-site: rack, cable, label, and power on to the drawings.
Test
Burn-in, link validation, and firmware baseline before handoff.
Handoff
As-built documentation, photos, and a maintenance path forward.
FAQ
Common questions
Where can you dispatch?
Anywhere in the US. Recurring multi-site programs and one-off dispatches both work. Send the site list and the runbook and we handle the rest.
Can our engineers drive the visit remotely?
That's standard practice. Our technician is on-site with the console cable; your engineer is on the bridge making the calls. Every visit closes with photos and notes.
Related services
More from the lifecycle
Get started
Scope your smart hands project
Tell us what you are deploying and where. You get a priced, dated proposal back, not a sales sequence.
or call 702-362-7659 · Mon–Fri 8am–6pm PT